Company Snapshot: At Costco, Culture is King

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The first of three Company Snapshots, these research-based pieces by guest author Jessica Guo look at aspects of successful companies that can be examined for strategy and information of benefit to both active businesses and the academics that study them. Additional Company Snapshots will be published on Mondays for the next two weeks.

 

Company Snapshots: At Costco, Culture is King

“Culture is not the most important thing in the world. It's the only thing.” 

According to Jim Sinegal, founder of retail giant Costco, the company’s culture drives its business strategy. Costco’s success turns on its ability to recognize and respect what Sinegal calls “what we stand for in the customer's eyes, and what we mean to all of the stakeholders in our business.” Those core tenets include putting the customer first, rewarding its employees, and valuing its suppliers.

Book Review: Margaret Heffernan’s “Beyond Measure”

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Margaret Heffernan's new book "Beyond Measure: The big impact of small changes," is an original manifesto for business leaders. Creating strong organizational cultures does not require multi-million dollar programs; instead, small actions by each employee- from Custodian to CEO- matter more and have the biggest impact.

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Switch: How to Change Things When Change Is Hard

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Switch: How to Change Things When Change Is Hard by Chip Heath and Dan Heath Crown Business, 1st Ed. (2010) (public library) Summarized by Jennifer Fang Overview Change is difficult, or so most people believe. Switch identifies the crucial…

Corporate Culture

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Zappos office The ethical culture in an organization can be thought of as a slice of the overall organizational culture. So, if the organizational culture represents “how we do things around here,” the ethical culture represents “how…