How to Avoid Fueling Affective Polarization

, ,
Another contentious election year is upon us, and the political machines fueling mutual contempt across the aisle are heating up. On top of our political divide, the past weeks have shown us the ugliness of just how racially divided we…

Can We Have Post-Traumatic Growth After COVID-19?

, , ,
Jonathan Haidt explains how organizations can not just cope with, but positively evolve through, this crisis.

Values Based Leadership, Northwestern University-Kellogg School of Management, 2015

, , , ,
Download syllabus for Values Based Leadership, taught at Northwestern University-Kellogg School of Management in 2015 by Adam Waytz. Download

Company Snapshot: Conscious Capitalism- Core to The Container Store’s Success

, ,

The third of three Company Snapshots, these research-based pieces by guest author Jessica Guo look at aspects of successful companies that can be examined for strategy and information of benefit to both active businesses and the academics that study them. See our first company snapshot examining culture and values at Costco and our second company snapshot looking at how values around sustainability and responsibility drive culture and integrity at Patagonia.

 

Company Snapshot: Conscious Capitalism- Core to The Container Store’s Success

According to a 2012 study by the global management consulting firm Hay Group, retail stores typically see turnover of 67% in part-time employees. Yet the Container Store, a leading storage and organizational products retailer, boasts an annual store employee turnover rate of only 10%.

The Container Store’s employee satisfaction translates directly into bottom-line success: the company has grown from a founding $35,000 investment in 1978—about $131,000 in today’s currency—to earn over $800 million in net sales in FY 2017. “A good capitalist will see the value of what we’re doing,” co-founder Kip Tindell says. “We would not be as profitable if we did less for our employees and vendors.”

Company Snapshot: “Don’t Buy Our Products” – Ethics at Patagonia

, ,

The second of three Company Snapshots, these research-based pieces by guest author Jessica Guo look at aspects of successful companies that can be examined for strategy and information of benefit to both active businesses and the academics that study them. See our first company snapshot examining culture and values at Costco.

 

Company Snapshots: “Don’t Buy Our Products” – Ethics at Patagonia
 

When asked what he thought made a good company, Yvon Chouinard replied with one word: responsibility.

Despite being the founder of a retail consumer brand company Patagonia, Chouinard is also a conservationist who advocates for anti-consumerism. He believes that Patagonia has “made a contract with our customers to make clothing as responsibly as possible.” To that end, Chouinard actively encourages his consumers to “think twice before you buy a product from us. Do you really need it or are you just bored and want to buy something?”

Company Snapshot: At Costco, Culture is King

, ,

The first of three Company Snapshots, these research-based pieces by guest author Jessica Guo look at aspects of successful companies that can be examined for strategy and information of benefit to both active businesses and the academics that study them. Additional Company Snapshots will be published on Mondays for the next two weeks.

 

Company Snapshots: At Costco, Culture is King

“Culture is not the most important thing in the world. It's the only thing.” 

According to Jim Sinegal, founder of retail giant Costco, the company’s culture drives its business strategy. Costco’s success turns on its ability to recognize and respect what Sinegal calls “what we stand for in the customer's eyes, and what we mean to all of the stakeholders in our business.” Those core tenets include putting the customer first, rewarding its employees, and valuing its suppliers.

Book Review: Margaret Heffernan’s “Beyond Measure”

, , , , ,

Margaret Heffernan's new book "Beyond Measure: The big impact of small changes," is an original manifesto for business leaders. Creating strong organizational cultures does not require multi-million dollar programs; instead, small actions by each employee- from Custodian to CEO- matter more and have the biggest impact.

switch.jpg

Switch: How to Change Things When Change Is Hard

, , , , , ,
Switch: How to Change Things When Change Is Hard by Chip Heath and Dan Heath Crown Business, 1st Ed. (2010) (public library) Summarized by Jennifer Fang Overview Change is difficult, or so most people believe. Switch identifies the crucial…

Corporate Culture

, , , ,
Zappos office The ethical culture in an organization can be thought of as a slice of the overall organizational culture. So, if the organizational culture represents “how we do things around here,” the ethical culture represents “how…