Entries by Caterina Bulgarella

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How Shopify’s Support Team Puts Trust at the Core of Its Operation

As many organizations stick to remote work or hybrid models, questions about what type of organizational culture can best support their business in this new work reality remain top of mind. Simulations in which players must decide whether to add their money to a common pool without knowing if others will do the same show that the […]

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3 Ways Companies Can Work with Employee Activism

Should the trend of employee denunciations, which have rattled companies like Basecamp, Coinbase, Facebook, and others, make organizations fret? There is reason to be concerned. Hardly confined within the tech industry, this new type of employee voice is on the rise. Companies are dumbfounded as they deal with the consequences of ostensibly another form of today’s […]

What Management Model Best Stems the Spread of COVID-19?

After reaching pandemic proportions, the novel coronavirus is a perfect example of a high conduct-risk challenge. The rate at which COVID-19 will continue to spread will largely depend on how people manage the risk of contagion and whether they take a number of precautionary measures. Not only can adherence to certain sanitary steps, travel advisories, […]

The Real Difference Between Autocratic and Empowering Leaders

When President Trump made an impromptu appearance at the United Nations at the same time Greta Thunberg was visiting the assembly of international dignitaries, it was almost as if they were meant to meet in person. But they did not. After sailing across the Atlantic, the young activist had come to deliver a scathing rebuke […]