The Important Job of Making What You Know Clear and Accessible

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Knowledge management activities have a symbiotic relationship with an organization’s culture. Perhaps the signature trait of our species isn’t the smarts any one person might possess, but the knowledge we can collectively accumulate.…

How to Lead in a Hybridized Workplace

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The personal lives of those we lead have now become relevant to our work life in ways we’ve never seen. Leaders everywhere are scrambling to figure out how to navigate the fast-changing rules of a hybrid workplace. Too many are grasping…

How Shopify’s Support Team Puts Trust at Its Core

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With trust at the core, organizations can replace the external stick with a far-reaching sense of purpose and achieve a more lasting commitment. As many organizations stick to remote work or hybrid models, questions about what type of organizational…

The Promise and Perils of Life Lived Online

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The pandemic has immersed us faster and deeper in immersive communication technologies. It’s a disrupted, confusing, sometimes exhausting world—but shifting both the tech and our expectations might make it a better one. I am sitting…

Remote Work

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Remote work, also often referred to as virtual work, telecommuting, or work-from-home, has expanded rapidly during COVID-19, assisted by advancing technology. As we witness this monumental change, our understanding of ethical culture, leadership,…